Terms of Service

1. Who we are

hostOPZ is provided by PT Island Dream Collective, registered at Office Kembali Hub, Jl. Sunset Road No. 28, Kuta, Badung, Bali 80361, Indonesia ("hostOPZ", "we", "us"). These terms are an agreement between us and the business that signs up ("you"). If you sign up on behalf of a company, you confirm you're allowed to accept these terms for it.

2. The service

hostOPZ is a web dashboard for villa and holiday-rental operations: bookings and calendars, income and expenses, owner reports, staff checklists, maintenance, guest check-in pages, guest messages and related tools.

• It works alongside a property management system (PMS) or channel manager you already use, such as Lodgify, Beds24 or Smoobu. Bookings are read from your PMS using credentials you provide. When you use them, price changes and owner stays are sent back to your PMS through the same connection. Check them in your PMS, which stays the record of your prices and availability.
• Guest conversations: hostOPZ copies in the messages between you and your guests from your PMS and from the guest's check-in page, and keeps them in your account with the booking. Messages you send from hostOPZ go out through your PMS in your business's name, or appear on the guest's check-in page if your PMS can't send them. You're responsible for what you send. hostOPZ doesn't send WhatsApp messages on your behalf.
• Some features use AI (for example reading receipts or drafting replies). AI output can be wrong: check it before you rely on it or send it to anyone.
• Reports, tax summaries and ROI figures are aids for running your business, not financial, tax or legal advice. Check them with your accountant before relying on them.

3. Your account and your team

Give accurate details when you sign up and keep them up to date. You're responsible for the logins you create for your staff, supervisors and owners, for what they do in hostOPZ, and for keeping passwords safe. Tell us straight away if you think an account has been compromised.

4. Free trial

New accounts get a 14-day free trial with full access and no card required. If you haven't paid your first invoice when the trial ends, the dashboard is locked until you do. Nothing is deleted while it's locked. Paying during the trial doesn't shorten it: your first paid month starts when the trial ends.

5. Fees and payment

• The price is US$50 a month for your first villa plus US$25 a month for each additional villa, capped at US$299 a month, unless we've agreed a different price with you in writing.
• Each monthly invoice is based on the number of villas connected from your PMS when it's issued (or the number you gave us at signup, before you connect one).
• Invoices are issued through Xendit, our payment provider, in Indonesian rupiah (IDR) at the exchange rate on the day the invoice is created. You can pay by card, bank transfer or e-wallet. We don't store card details. We only charge a card automatically if you turn on automatic payments on the billing page, and you can turn that off at any time.
• We email the next invoice about a week before your paid month ends. With automatic payments on, your saved card is charged when the paid month ends instead, and you're sent the invoice only if the charge doesn't go through. If a month isn't paid when it's due, you have a 3-day grace period, after which access is paused until it's paid.
• Fees are paid in advance for each month and aren't refundable, including for part-months, except where the law requires otherwise.
• The amount on each invoice is the total you pay, including any tax that applies.
• We may change prices with at least 30 days' notice by email. The new price applies from your next invoice after the notice period.

6. Cancelling

You can cancel any time from the Billing page. You keep access until the end of the month you've paid for, and no further invoices are sent. You can undo a cancellation before then. We may suspend or close an account that breaks these terms or leaves invoices unpaid, and we'll tell you first where we reasonably can.

7. Your data

• You own the data you put into hostOPZ or connect to it, including booking, guest, financial and property information. You give us permission to store and process it only to provide and improve the service for you.
• For personal data about your guests, staff and owners, you decide why it's processed and we process it on your behalf, as described in our Privacy Policy. You're responsible for having a lawful basis to share that data with us and for telling people how you use it.
• You can export income, expenses and owner reports from the dashboard at any time, and ask us for a full export. After you close your account we delete your workspace data within 30 days of your written request, except records we must keep by law (such as invoices).

8. Acceptable use

Don't use hostOPZ to break the law or anyone's rights, to send spam, to upload malicious code, to try to reach another customer's data, to overload or probe the service, or to resell it without our written agreement.

9. Other companies' services

hostOPZ depends on services run by other companies, including your PMS, WhatsApp, Xendit, our hosting and email providers. Their own terms apply to your use of them. We're not responsible for their outages, for changes they make to their systems, or for data they hold, though we'll work to keep hostOPZ connected to them.

10. Availability and support

We work to keep hostOPZ running and your data safe, but we don't promise it will be uninterrupted or error-free. Support is by WhatsApp and email during reasonable business hours in Bali time (WITA, UTC+8). We may change or remove features; if a change significantly reduces what you're paying for, you can cancel and we'll refund the unused part of that month.

11. Liability

To the extent the law allows, hostOPZ is provided "as is", and we're not liable for indirect or consequential losses such as lost bookings, lost profits or lost data. Our total liability for any claim relating to hostOPZ is limited to the fees you paid us in the three months before the claim. Nothing in these terms limits liability that can't be limited by law.

12. Changes to these terms

We may update these terms. If a change matters, we'll email you at least 30 days before it takes effect. If you keep using hostOPZ after that, the new terms apply; if you don't agree, you can cancel before they do.

13. Governing law

These terms are governed by the laws of the Republic of Indonesia, and disputes will be handled by the courts of Denpasar, Bali.

14. Contact

Questions about these terms: hello@islanddreamcollective.com, or message us on WhatsApp.